Ever thought why do the companies serve more to troubled customer? If you are associated with any company, just mark one thing, they would be paying more attention to the troubled customers instead of let them go away from the company.

I have gone through this situation. And the reason behind this behavior is the troubled customers are mostly most valuable customers. They are the customers who give continuous business to the company. The company loves those customers even though they are the most hated customers among the employees.

But company and more precisely the sales people would like to serve those customers even with more attention. They know that if we keep these customers happy, they will definitely give more business. Very few are the customers who are troublesome without giving good business.

All though they are troubling you most, they have lots of trust in you. They will always come to you for any kind of queries. Even when that query is not related to your company. They even take your advice in the area which is confusing them. And frankly they believe/obey your advice.

So even I would suggest, treat them with respect and you will definitely have one of the most loyal customers.