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Employees require appraisals

What is appraisal and why is it necessary?

Appraisal is the act of estimating the monetary value of real, personal, or intangible property, usually performed as a service by someone recognized as an expert or certified by an organization. It is necessary to motivate employees by way of surprising gift. It adds power to their productivity. All the staff members should wait for this appraisal. However, it is to be made sure that it doesn’t become so usual that it doesn’t make any impact on their production.

While declaring appraisal, few points should be taken in to consideration. These points make lots of impact in appraisal and its impact on the staff members. If not decided in a proper manner, it could create negative impact on the staff members.

• Favoritism should be kept aside while declaring the appraisal. None of the staff members should come in to impression about this. If it supports favoritism, the motive of appraisal dies there in the starting. The message should be conveyed to all the staff members appropriately that there is no favoritism going on by the management. All the employees are equal in the eyes of management. The only difference it makes is the productivity.

• Member has produced business results in the form of increased productivity, increased revenues, reduced costs and/or improved process/operations.

• Demonstrated a positive attitude, cooperation, initiative and/or flexibility.

• Provided a significant contribution toward work force cohesiveness, pride, morale, and/or enthusiasm.

• Demonstrated the department’s values of integrity, accountability, professionalism, quality and caring in the performance of his or her duties.

Standards of quality service:

Attitude / commitment:

• Displays a helpful, cooperative attitude toward superiors and peers.

• Is warm, responsive and understanding with clients.

• Actively pays attention to clients concerns.

• Feels good about self and is open to giving and receiving praise.

• Sets and meets high personal standards of excellence.

• Has a positive attitude toward work responsibilities, co-workers, and customers and serves as a role model for others.

• Is consistently dependable and punctual in reporting for duty, completing assignments on time, and participating in additional responsibilities.

Interpersonal skills

• Is warm, friendly and outgoing

• Gives positive feedback to co-workers when merited.

• Uses effective listening skills with clients.

• Rarely gives negative feedback to clients and co-workers.

Work performance / job knowledge

• Is knowledgeable and interested.

• Follows instructions well.

• Is consistently accurate.

• Does more than is required

• Usually succeeds in handling pressure situations on his/her own.

• Handles clients’ complaints successfully, directly or through referral.

• Anticipates problems and solves them before clients become upset.

• Takes responsibilities for legitimate problems and complaints

• Exemplifies high overall quality of performance.

• Is productive, exhibits commitment to quality in carrying out job responsibilities, and is an asset to the staff of his/her department.

• Is willing to take initiative, and accepts and carries out additional responsibilities beyond regular job assignments.

Personal traits

• Maintains an appropriate and neat personal appearance and dress.

• Exhibits excellent habits of personal cleanliness and hygiene.

• Rarely loses more than a day of work time in a 30-day period.

• Requires little supervision